10% OFF VCF Special Offer – Limited Seats Available! Claim my offer
Log in Get started
Free practice test · ITIL

Free ITILFND V5 practice test

15 exam-style practice questions for ITIL® Foundation (Version 5). Take your time (about 15 minutes), then see your score, the topics to work on and the correct answers with explanations.
Start the test
In this test15 questions
  • Key concepts4
  • Practices4
  • Guiding principles2
  • Product and service lifecycle2
  • Service value chain1
  • Value streams1
About 15 min Instant score Answers explained
1 of 15Service value chain

How many activities does the ITIL service value chain include?

2 of 15Guiding principles

Which guiding principle recommends organizing work into smaller, manageable sections that can be completed in a timely way?

3 of 15Key concepts

Which is a component of a service offering?

4 of 15Value streams

What is a value stream?

5 of 15Key concepts

Which statement about digital products and services is CORRECT?

6 of 15Guiding principles

How should the guiding principles be applied?

7 of 15Practices

What is the purpose of the change enablement practice?

8 of 15Practices

Which statement about service requests is correct?

9 of 15Service value system

Which SVS component is the means by which an organization is directed and controlled?

10 of 15Practices

Which are phases of problem management? (Select TWO)

Choose all that apply.

11 of 15Product and service lifecycle

Which lifecycle activity creates solutions that meet agreed requirements, including experience and operating constraints?

12 of 15Key concepts

How many guiding principles does ITIL define?

13 of 15Product and service lifecycle

Which activity provides the agreed products and services to consumers so they can use them to achieve outcomes?

14 of 15Practices

What is the main benefit of a virtual service desk?

15 of 15Key concepts

What is an output?

See your score

We show your score, topic breakdown and the answers straight away. A counselor may WhatsApp you once to suggest the right batch; reply STOP any time.