Your complaint
Tell us what went wrong. Your complaint is handled confidentially by our quality team, and you get a reference number and a tracking link straight away.
What it is about
What is it about? *
Choose… Training quality Trainer Fees, invoices or refunds Certificate or badge Labs or LMS access Exam or voucher Admissions or staff behavior Campus or facilities Something else
Course (if any)
Not about a course Administer Active Directory Domain Services (APL-1008) Administer Windows Server (AZ-802) AWS Certified CloudOps Engineer – Associate (SOA-C03) AWS Certified Solutions Architect – Associate (SAA-C03) AWS Cloud Architect + CloudOps Engineer — Career Accelerator Azure Cloud Admin + Security Engineer — Career Accelerator Certified Information Security Manager (CISM) Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) – Enterprise Design and Implement Microsoft Azure Network Solutions (AZ-700) Design Microsoft Azure Infrastructure Solutions (AZ-305) DevOps Engineering Professional Program Introduction to Cloud Infrastructure (AZ-900) ITIL® Foundation (Version 5) Microsoft 365 Administration Microsoft Azure Administrator (AZ-104) Microsoft Azure DevOps Engineer Microsoft Cloud and AI Security Engineer (SC-500) Red Hat Certified Engineer (RHCE) Red Hat Certified System Administrator (RHCSA) Red Hat OpenShift Administration Red Hat System Administration I (RH124) Red Hat System Administration II (RH134) RHCSA Rapid Track (RH199) Technology Bundle — Microsoft 365 (Hands-on Labs) Technology Bundle — Microsoft Azure (Hands-on Labs) Technology Bundle — Windows Server (Hands-on Labs) VMware NSX: Install, Configure, Manage [v4.0] VMware VCF (VMware Cloud Foundation) VMware vSphere: Install, Configure, Manage [V8] VMware VVF (VMware vSphere Foundation)
How serious is it for you?
Select Low: an inconvenience Medium: it affects my learning High: it affects my exam, certificate or money Urgent: safety, harassment or discrimination
Urgent and high-impact complaints get a faster response.
What happened
More details Optional
Date, place, people and the outcome you want. Not required, but it helps us resolve your complaint faster.
When and where
Outcome and history
What outcome would you like?
Select An explanation An apology Correct my record or certificate Refund or fee adjustment Reschedule a class or exam Change of batch or trainer Improvement for future learners Other
Have you raised this before?
Select No, this is the first time Yes, with a trainer Yes, with the front desk or admissions Yes, in an earlier complaint
Earlier reference (if any)
Contact details
Where we send your reference number, updates and the reply.
Your details
Review + submit
Confidentiality and consent
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