More skills · hands-on lab

ITIL Simulation 05: Map and Improve a Value Stream

Map the value stream for a new-student laptop request, find waste and bottlenecks, and plan an iterative improvement.

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40 minutesTime in the lab
AdvancedLevel
6 tasksChecked automatically
CertificateVerifiable link when you finish

The situation

New students wait too long for their laptops. You map the whole stream from request to working laptop.

What you will do

Trigger and outcomequestion
Lead timequestion
Biggest internal delayquestion
Improvement ideaquestion
How to roll it outquestion
Four dimensionsquestion

How it works

The lab opens in your browser: a real terminal or desktop, nothing to install. Work through the tasks, press Check after each one and the portal verifies your work. Stuck? Ask for a hint. Finish every task and you get a certificate page with its own verification link for LinkedIn or your CV.