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More skills · hands-on lab

ITIL Simulation 02: Change Enablement Under Pressure

Classify changes as standard, normal or emergency, judge risk, and approve, reject or reschedule them during a sale week.
Create an account to start Use or ask for a voucher
  • 35 minutesTime in the lab
  • IntermediateLevel
  • 6 tasksChecked automatically
  • CertificateVerifiable link when you finish

The situation

ShopNow's biggest sale starts on Friday. Four change requests reach you on Wednesday.

What you will do

  1. CR-201: Password reset tool updatequestion
  2. CR-202: New payment gatewayquestion
  3. CR-203: Security fixquestion
  4. Risk scorequestion
  5. After the emergency changequestion
  6. Guiding principlequestion

How it works

The lab opens in your browser: a real terminal or desktop, nothing to install. Work through the tasks, press Check after each one and the portal verifies your work. Stuck? Ask for a hint. Finish every task and you get a certificate page with its own verification link for LinkedIn or your CV.